Position Overview
Mallucci London is state-of-the-art Cosmetic and Aesthetic Clinic, founded by internationally renowned Plastic and Cosmetic surgeon – Mr Patrick Mallucci.
This multidisciplinary aesthetic clinic based in central London, offering the most advanced and innovative techniques for both surgical and non-surgical treatments, it also offers its very own operating theatre.
We pride ourselves on recruiting the very best who are experts in their fields and able to create and deliver the highest standard of care and experience to our clients.
You will:
- Deal with all patient enquiries in a polite and professional manner, whilst maintaining exceptional standards and representing the brand
- Obtain and maintain accurate patient records – including recalling and following up with clients
- Acquire an excellent understanding of all aesthetic treatments performed at our clinic, to be informative and knowledgeable whilst handling enquires
- Resolve a wide range of enquiries in accordance with established processes, procedures, and policies – with the objective of providing a seamless client experience
- Follow all safety protocols and always maintaining client confidentiality
- Carry out a range of administrative duties that may be needed from time to time
- Work within the clinics guidelines, policies, and ethos
- Contribute to the reputation of Mallucci London and provide exceptional patient care in a professional, friendly, and emphatic way whilst always maintaining dignity and privacy on an individual basis.
- Be well presented at all times and adhere to the Mallucci London uniform and infection control policy
You have:
- Excellent phone manner and communication skills – calm when under pressure and the ability to multitask
- Understand the luxury consumer and the importance of their in-clinic experience
- Clear communication skills and a strong command of the English language
- Have a self-starter approach and can work independently or with minor supervision in a fast-paced environment
- Balance day to day tasks with the overall business objectives set out by management
- Confident in Microsoft office
- Strong attention to detail
- Strong interpersonal skills
- Aesthetic experience is preferred but not essential
How to apply
Please send your covering letter and CV to recruitment@mallucci-london.com