Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mallucci London’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Mallucci London’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 78 Mill Lane, London, United Kingdom, NW6 1JZ . Our company registration number is 10399894 The term ‘you’ refers to the user or viewer of our website.

Terms of Use

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Cancellation Policy

Please notify us at least 48 hours in advance of any cancellation.

Any cancellations with less than 48 hours notice are subject to a cancellation fee of up to 100% of the scheduled service.

Please note that we do not offer refunds on courses purchased, however, in some instance we may agree to transfer your remaining amount to credit on your account.

Consent Forms

Please note, upon arrival for every appointment at the Clinic you will be required to complete & sign a consent form.

Infection Prevention & Control and Mallucci London

Based in the heart of South Kensington, Mallucci London offers a range of non-invasive aesthetic treatments alongside cosmetic day surgery under local anaesthetic with or without sedation.

Mallucci London has a strict policy for Infection Prevention and Control. A range of protocols and standard operating procedures are currently in place to minimise the risk of infection for all patients, visitors and staff throughout the clinic.

Mallucci London takes a pro-active approach to infection control and has a service level agreement in place with Infection Prevention Solutions Limited – the UK’s Market Leader for Infection Prevention and Control Services. As part of the contract with Infection Prevention Solutions, they provide;

– A round-the-clock specialist Infection Control advice line

– Up-to-date standard operating procedures and protocols

– Annual staff training

– Self-audit tools and advice

– Annual external audit of Infection Prevention and Control onsite

Other measures in place at the Clinic;

– Nominated Infection Control Lead staff member; Katie

– Specialist healthcare cleaning contractor in place

– Specialist clinical waste management contractor in place

– Specialist medical laundry contractor in place

– Specialist sterilisation service level agreement in place for surgical instruments

– Annual internal maintenence and audit schedules including hand hygiene audits, Sharps audits, environmental/cleaning audits and waste management audits.

The latest external Infection Control audit performed by independent contractor Infection Prevention Solutions Limited in February 2023 revealed an overall score of 96% compliance. Corrective actions were undertaken in a timely manner, none of which were urgent/high risk.

The clinic continues to monitor infection rates and returns to theatre. No trends or major concerns have been recorded to date. All events are discussed at the quarterly Clinical Governance Team meeting. Through auditing, training and inhouse staff adherence to policies and protocols the clinic actively works to maintain a high level of infection control compliance.

COVID-19

The clinic manager and infection control lead monitor the Covid-19 situation on an ongoing basis. Staff adhere to covid-19 national guidance for healthcare professionals. Appropriate PPE and testing measures are in place for all staff members. Surgical patients are triaged prior to surgery and cannot undergo sedation surgery for a period of 7 weeks after a positive Covid result.

For more information on Mallucci London Infection Prevention and Control, please don’t hesitate to speak to the Clinic Manager Narin Mustafa – narin@patrickmallucci.co.uk

Updated May 2023.

Black Friday Promotion 2022

Promotion is valid from 24/11/2022 until 28/12/2022 (Midnight)

Promotional offer is valid for 12 months from date of purchase and cannot be used in conjunction with any other offer.

This offer may only be used 4 times per customer.

This promotion cannot be redeemed against retail products, consultation fees or surgery. This offer is only valid at Mallucci London, South Kensington.

Mallucci London reserves the right to hold void, cancel, suspend, or amend this promotion where it becomes necessary to do so at its sole discretion.

BODY CONTOURING PACKAGES*

Promotion is valid from 05/10/2023 until 17/10/2023

Promotional offer is valid for 12 months from date of purchase and cannot be used in conjunction with any other offer.

This promotion cannot be redeemed against retail products, consultation fees or surgery. This offer is only valid at Mallucci London, South Kensington.

Mallucci London reserves the right to hold void, cancel, suspend, or amend this promotion where it becomes necessary to do so at its sole discretion.

Black Friday Promotion 2023

Promotion is valid from 23/11/2023 until 28/11/2023 (Midnight).

Promotional offer is valid for 12 months from date of purchase and cannot be used in conjunction with any other offer.

This offer may only be used 4 times per customer.

This promotion cannot be redeemed against retail products, consultation fees or surgery. This offer is valid at Mallucci South Kensington & Mallucci Mayfair.

Mallucci reserves the right to hold void, cancel, suspend, or amend this promotion where it becomes necessary to do so at its sole discretion.

Client Referral Scheme

The client referral program is open to all current clients of Mallucci London. Referrers must be current patients of Mallucci London. This does not include current or previous surgical patients of Patrick Mallucci LTD.

Referrers can refer potential clients to Mallucci London via phone or email. Referrals must be new clients who have not engaged in business with Mallucci London before.

A qualifying referral is defined as a new client who has paid their full treatment balance (minus £100 referral bonus) and completed their treatment. This offer is not redeemable against retail products, consultation fees or surgery.

Referrers will receive £100 for each successful referral. Rewards are subject to Mallucci London’s standard taxation policies and will have up to 30 days to distribute the reward post the new client’s final transaction is completed.

Referrers will be notified via email once their referral is deemed successful. There is no limit to the number of referrals a single client can make. Rewards are not transferable and may only be redeemed within the Mallucci London brand. This does not include Patrick Mallucci LTD.

Mallucci London reserves the right to modify, suspend, or terminate the referral program at any time without notice. Changes will be communicated to participants via email.

Mallucci London reserves the right to withhold rewards and disqualify individuals or organisations involved in any fraudulent or suspicious activity, including but not limited to false referrals or misuse of the referral program.

Birthday Exclusive

This promotion can not be used in conjunction with any other offers. Express Hydrafacial can be claimed once per person and you can not claim unless an additional treatment has been booked and paid for in full.

Mallucci reserves the right to hold void, cancel, suspend, or amend this promotion where it becomes necessary to do so at its sole discretion.

20% Off Body Contouring Packages – March 2024

Promotion is valid from 12/03/2024 until 28/03/2024 (Midnight). Full payment must be made before 26th March for promotion to be valid.

20% promotion is redeemable against Sofwave, Coolsculpting, EMSculpt NEO, Profhilo Body, Morpheus8 Body and Lutronics Genius treatments.

This promotion can not be used in conjunction with any other offers.

Mallucci reserves the right to hold void, cancel, suspend, or amend this promotion where it becomes necessary to do so at its sole discretion.

20% Off Body Contouring Packages – May 2024

Promotion is valid from 14/05/2024 until 31/05/2024 (5pm GMT). Full payment must be made before 31th May for promotion to be valid.

20% promotion is redeemable against Sofwave, Coolsculpting, EMSculpt NEO, Profhilo Body, Morpheus8 Body and Manual Lymphatic Drainage treatment packages.

This promotion can not be used in conjunction with any other offers, or claimed on pre-paid/existing purchases.

Mallucci reserves the right to hold void, cancel, suspend, or amend this promotion where it becomes necessary to do so at its sole discretion.

CoolWeek – June 2024

Promotion is valid from 12/06/2024 until 28/06/2024 (5pm GMT). Full payment must be made before 28/06/2024 for promotion to be valid.

This promotion can not be used in conjunction with any other offers, or claimed on pre-paid/existing purchases.

Mallucci reserves the right to hold void, cancel, suspend, or amend this promotion where it becomes necessary to do so at its sole discretion.

Spend and Save on Skincare – July 2024

Spend £200 on skincare and receive an additional £50 in-clinic credit, redeemable on skincare only.

This promotion is valid on all Skin Ceutical and ZO Skin Health products. Excluded brands: Alastin Skincare, Obagi, Croma and iS Clinicals.

Promotion is valid from 26/07/2024 until 31/08/2024 (5pm GMT). Full payment must be made before 31/08/2024 for promotion to be valid.

This promotion can not be used in conjunction with any other offers, or claimed on pre-paid/existing purchases.

Mallucci reserves the right to hold void, cancel, suspend, or amend this promotion where it becomes necessary to do so at its sole discretion.

Glow & Go Facial – July 2024

Promotion is valid from 18/07/2024 until 31/08/2024 (5pm GMT). Full payment of £100 must be made before 31/08/2024 for promotion to be valid and appointment to be secure.

This promotion can not be used in conjunction with any other offers, or claimed on pre-paid/existing purchases. £100 credit will be redeemable post appointment to spend on skincare, nutrition retail and treatments. Not valid against consultation fees or surgery.

Mallucci reserves the right to hold void, cancel, suspend, or amend this promotion where it becomes necessary to do so at its sole discretion.